Galaxy S24 Ultra seems to be having camera-related issues. Some users reported that the image on the screen shifted abnormally when switching between 1x, 3x, and 5x lenses. The account @smasithick on X (Twitter) was the first to discover this problem. The problem was later confirmed by the Samsung service center to be a hardware error.
Galaxy S24 Ultra has a camera system with four rear cameras, including a 200MP wide-angle sensor, a 12MP ultra-wide-angle sensor, a 10MP telephoto camera with 3x optical zoom, and a 50MP telephoto camera with 5x optical zoom. It can automatically switch to the appropriate lens based on the zoom level every time you take photos and videos. Users can also manually select the lens they want to shoot with.
Usually, this transition is smooth, like using only one lens. However, recently Galaxy S24 Ultra users discovered that switching between the main sensor and the telephoto lens causes the image to shift. The zoom process is no longer smooth, especially when focusing on close objects.
After reporting to Samsung's service center, they initially denied any problems and claimed that the device was still working normally. The staff at the service center tried flashing the phone (rerunning the operating system) but the problem was still not resolved. Previously, the user also restored the factory settings but the image-shifting error still persisted. Samsung finally accepted to exchange for a new device.
The service center said that Samsung caught the problem in the first batch of production. This means the problem could appear on many other devices in the country.
Although the company fixed the problem in the second production run, it still decided to sell the defective devices from the first batch. This is disappointing for a big brand like Samsung. Worst of all, the problem is said to be present not only in India but also in Thailand and Spain.
Samsung has not yet acknowledged the problem, although it expressed concern about the information users posted to X because it negatively affected its reputation. Hopefully, the Korean company will have a satisfactory solution to not disappoint users' trust.